What to include in a first message
Substrate pair, temperature window, environment, required format and annual volume. If a drawing exists, attach it. If the requirement is still vague, write the failure you are trying to prevent.
Technical sales
Contact
One person answers, and that person is the one who will quote you. Send the conditions, not only the product name.
Response time
Selection questions are answered within one working day. Quotations for converted parts depend on drawing review and usually take two to three days.